Security Questions
& Answers
NitroMax realizes how important security is to you, so we've
taken a number of steps that help enhance the safety and confidentiality of
transmissions of private information sent from NitroMax over the
Internet.
Q. Is my confidential information secure?
A. Whenever NitroMax asks you to send confidential information
over the Internet, including personal account data, we require that a
"secure session" using SSL first be established.
Q. What is a "secure session" and how does it help keep my
information safe?
A. During a secure SSL session, data passed back and forth between your
computer and NitroMax systems is secured by using public key
cryptography. Your computer exchanges key information with NitroMax computers to create a private conversation that only your computer and
NitroMax systems can understand.
Q. What specifically is SSL?
A. Any time you place an order with us your account information in one of our
secure online areas, that information is encrypted by a technology called Secure
Sockets Layer, often abbreviated as SSL. SSL technology secretly encodes
information as it is being sent over the Internet between your computer and
NitroMax systems, helping to ensure that the information remains
confidential. The use of SSL requires two components: an SSL-compatible browser
and a web server to perform the "key-exchange" that establishes an SSL
connection to NitroMax web server systems.
Q. What type of browser do I need?
A. All the popular browsers today benefit take advantage of SSL technology. Examples of SSL browsers include Microsoft's Internet Explorer,
Mozilla Foxfire, the Web browser for America Online, and numerous others will work just fine. (Note that some older versions of browsers will not support SSL
sessions). If you don't already have a browser with SSL capabilities, you can
download an SSL browser from either of the links below.
Q. What type of connection do I need?
A. Nearly all Internet Service Providers (ISPs) automatically enable the
SSL session described above, as do most online services such as America Online,
CompuServe, and Prodigy. If you use your company's internal connection to access
the Internet and you find you can not access NitroMax's secured pages
with an SSL browser described above, your company may be blocking access via a
"firewall". Please speak to your firm's Internet access systems
administrator for further details on your network's Internet access.
Q. When do I enter into a "secure SSL session"?
A. Secure SSL sessions are established in NitroMax areas where your personal information is being
transmitted, such as when placing an order, or when you submit new credit card
information to us for your account billing purposes.
Q. What should I do if I am using a "public" computer?
A. If you use a computer that others also work and you are uncomfortable
that they may view "cached" pages after you have left the station,
then please quit/exit your browser software before leaving. This will decrease
the possibility of anyone viewing confidential information.
Q. What are "Cookies"? Do I need to accept them ?
A. A cookie is a text file on your computer that reminds our system of
your particular browser preferences and security requirements and lets NitroMax know exactly who you are. If your browser prompts you when a cookie is
"served", you must accept it or access to confidential information
will be denied, because we will not be able to ensure that the data is being
sent to the proper parties. Because cookies are site specific, only NitroMax can access, decode, and make use of the information.
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