Web Hosting Support

NitroMax is dedicated to providing you the best hosting support in the industry! The first place to quickly find answers is our searchable support knowledgebase. About 95% of all support questions are answered there!

If you do not find all the answers you are looking for our helpful support staff is always on hand, 24 hours a day 7 days a week, so that you can get quick responses.

Billing & Support
NitroMax uses a secure, feature-rich, Billing & Support system which allows us completely manage and support all of our customers, quickly and efficiently. It allows you to update your contact and billing information and also includes a complete support ticket system, knowledge base, download area, announcements, sever and network status pages. Click here to login.
Announcements From NitroMax
Whenever we have something that needs to be announced it will be displayed on this page. Announcements may include special offers, notices about server maintenance or upgrades and in the unfortunate event if there is every any server down time we will post regular updates to keep all of our customers informed of the current situation.
How To Register Or Transfer A Domain Name
Get complete instructions on how to register a domain name or transfer your domain to so that it points to our servers. NitroMax is happy to offer a very competitive price on domain names. Our Billing & Support system also allows those who have purchased domain names from us, to renew their domain and update their contact and DNS information directly from our client area.
Payment Information, Billing & Cancellation Policies
This section details anything you may need to know about our payment, billing and cancellation policies. If you already have and account with us and you need change or update your billing information please click here. This link will direct you to our Billing & Support area which has been provided for you so that you can easily manage your payment information.
Searchable Support Knowledgebase
This is a special area that we have created which contains information on how to setup and use all of the features that our hosting plans offer. If you have any questions or need help this is a great place to start before contacting our support staff. Our own support staff uses this knowledgebase, so it is very comprehensive!
NitroMax Support Tickets
If you need help to resolve a support issue please feel free to open a support ticket by going to this link. Your support request will be routed to the appropriate support technician who can quickly help you. You can easily update and track your tickets online, and when our support staff answers your questions you will be sent an email to notify you of this.
Contact Information
NitroMax is always interested in what our customers need and how they feel about the services they are receiving. If you need to contact us at any time please feel free to do so. We would love to hear from you and discuss how we can help grow your business to the success it deserves. Just click the Contact Information link above!