1.  Quality - The quality of service should be far more important that the features offered. If the company you choose cannot backup their core business with an uptime guarantee, then they probably cannot provide you with the high uptime demanded by most companies today.

2.  Reliability - Our reliability is backed up by our 99.9% uptime guarantee. While other companies claim to have an uptime guarantee, we are contractually obligated to ours. All clients are protected by our 99.9% uptime guarantee. If in any month the average uptime of all services are below 99.9%, then clients do not pay for that month of service. Reliability is the end result of our redundant network. As we grow with our clients, our reliability is not compromised. We continue to seek ways, through redundancy and security, to be as reliable as possible.

3.  Trust - No matter who you choose, you should feel comfortable with your decision. The support levels, features offered, and other considerations do not really matter if you cannot trust the company you have selected. Promises have little substance if they are broken. Our customers put their trust in us day after day to deliver the reliability and features they desire.

4.  Connectivity - Our upstream provider owns and operates seven state-of-the-art, SAS 70 Type II audited data centers in Dallas and  Houston, which provide  the broadest  array of hosting options.  In addition to their North America presence, they have now expanded  to a new London facility , which  operates  under the ISO 9000:2001 designation.  This ensures  that all operations provide the consistent  high standards our customers require when entrusting  their hosting requirements and servers us.

SAS 70 certification is a very important standard for hosting providers with respect to it�s compliance activities. The certification differentiates a service provider from its peers by demonstrating the establishment of effectively designed control objectives and control activities. This creates a strong sense of trust and offers peace of mind to our clients.

Each facility is equipped to handle any challenge based on these unique advantages:

• Our secure data centers are monitored 24x7 to ensure your servers are always safe.

• Customers can be confident with our N+1 power generator architecture.

• We feature N+2 redundant data center HVAC (heating, ventilation, air conditioning) systems.

• Advanced fire suppression systems ensure  any fires are localized.

• Preventive maintenance, performed regularly by our own highly trained personnel, meets or exceeds manufacturers recommended practices.  

• A member of the Uptime Institute, a prestigious knowledge consortium where global standards and best practices are created and delivered to maintain system uptime and availability

5.  Network Redundancy - NitroMax uses intelligent end-user routing software called Border Gateway Protocol (BGP). BGP identifies which path is the most efficient for each data packet and then routes the packet to its destination on the fastest path. This increases the speed at which web pages sent from our NOC arrive at their destination.

6.  Security - The Data Center is located in a secure, monitored, class A building with a minimum number of approved personnel allowed access to highly sensitive areas and equipment. A detailed record of employee and visitor entry is maintained at all times. In fact, our facility is so secure, it meets secure standards required to host governmental servers! With biometric applications, security cameras, motion detectors, and 24 hour emergency monitoring, you can be assured that your virtual server or dedicated server is secure.

7.  Support - Our technical support center is staffed every day by professional representatives ready to answer any questions or issues you may have regarding our service. The internet is a 24 hour marketplace, and therefore we are here all the time for any problems that may arise. Our average support ticket is responded to within under 2 hours and resolved within 8 hours of receipt, 24 hours maximum.

8.  Convenience - With our highly-acclaimed control panel (cPanel), clients enjoy a level of convenience that is unmatched. cPanel has created a benchmark standard in web hosting control panels. Our control panel continues to add convenience in website administration functions. Our single virtual server solution eliminates the need to choose among different hosting options, while the ordering process allows us to handle all aspects of setting up your virtual server within 12 hours.

9.  Value - No other web hosting provider offers the value we provide to clients. Never mind our reliability, but the features we offer in our virtual server solution and the benefits of our own NOC, security, and our partnerships all make us the best value for your dollar. Clients enjoy an abundant amount of features on their website, from multimedia applications to web authoring solutions. While some providers continue to stress low pricing, NitroMax considers quality of service and customer support. Our value is backed by our mission to continuously add features for no additional costs.

10.  Satisfaction - Our clients stay with us for the long term. Over 40% of clients who sign up for a 3 month service agreement end up switching to a 12 month agreement after their first service cycle due to the cost savings. Our client turnover rate is an astonishingly low 6%, and less than 2% of clients ever move their website to a different web hosting provider. We bank on the satisfaction of our clients by offering a 30 day, money back guarantee (including setup fee). It is through customer satisfaction, our clients grow and succeed with us.